When DVD was first established, the movie companies wanted to be able to stagger the release of their titles around the world, so for example, a DVD may be released in North America and European buyers wouldn't be able to play this DVD on their systems, they had to wait until the DVD is released for their region. The vast majority of our titles are Region 2 as we are a United Kingdom based company.

How many regions are there and what are they?

There are 6 regions in total:-

REGION 1: USA and Canada
REGION 2: Europe, Japan, South Africa, Middle East
REGION 3: South-East Asia
REGION 4: Central and South America, Australia, New Zealand
REGION 5: Former Soviet Union, India, Pakistan, Africa
REGION 6: China

I live in the United Kingdom, so I need Region 2 right??

Absolutely. But there are some titles which MAY NOT work for you because they are Region 2 NTSC. NTSC Region 2 discs are very uncommon and will be indicated where applicable. Region 4 is also PAL, whilst Regions 1 and 3 are NTSC.

NTSC, what's NTSC??

There are two standards used to display the actual picture from your DVD player onto your television screen: PAL & NTSC. PAL is used in Regions 2 (except Japan) & 4, NTSC is used elsewhere. The vast majority of Region 2 Discs are PAL, although a few may be NTSC, such as: Sex In The City, The 10th Kingdom. Most PAL televisions (eg those in Europe & Australasia !!) will display NTSC as well as PAL. If you live in another part of the world your television is almost certainly NTSC, some NTSC televisions will display PAL but the compatibility is not as good as the other way round. Check your television's manual if in any doubt.

PAL, what's PAL??

See NTSC above, that pretty much covers it.

I have a multi region player, so no problems there??

Well.... 99.99% of the time no problem. There are a few titles (mostly Region 1 as far as we know) which have RCE protection against multi region players. Apparently Charlie's Angels starring Cameron Diaz on Region 1 is just such a title. RCE has met with a chilly reception by the DVD buying public so it seems it may be being phased out as time goes on.

RCE, what's RCE?

RCE stands for Regional Coding Enhancement (see about Charlie's Angels above). Basically (in theory !!) if you have a multi region player and insert an RCE disc, the disc can tell your DVD player is multi region and will not work, but it's not foolproof, many multi region players can actually play them. RCE discs are less common nowadays.

Can I return a disc which is not compatible with my system??

Sorry, no. We clearly mark all listings with their relevant regions and it is up to you the buyer to ensure you get what's right for you. That's why this information is here to ensure you are familiar with the technology before making a purchase.

How do I return a faulty/broken/damaged disc??

Can I pay for a DVD in another way other than by credit/debit card??

Of course. We accept United Kingdom cheques, United Kingdom pounds (cash), United States dollars (cash), Euros (cash), Paypal (US $5 surcharge), Nochex, and Bidpay (US $5 surcharge).

I'm not happy sending my credit/debit card details over the internet....

No problem, you can call us and pay or send your details by fax machine, BUT not by e-mail as it is not secure enough for financial information. e-mail us for information on paying by telephone or fax.

Do you have any vacancies??

Very possibly. Due to continual expansion we are always on the lookout for talented staff. We have two locations and all vacancies would be either in Biddulph, North Staffordshire or Watford, Hertfordshire. We're always keen to hear from the following:

I have other questions....

Fine, just e-mail us with them !!